Ragnaro Terms and Conditions

Welcome to Ragnaro. These Terms and Conditions govern your use of our website, games, and services at ragnaro.com. By registering an account with us, you confirm that you have read, understood, and agreed to be bound by these terms. We operate under a license issued by the Curaçao Gaming Authority (OGL/2023/105/0084), granted to Ragnarok Corporation N.V., and we are committed to providing a fair, transparent, and secure gaming environment for all our players.

Acceptance of Terms

When you create an account at Ragnaro Casino, you agree to comply with all provisions outlined in this document, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, we ask that you refrain from using our services. We reserve the right to amend these terms at any time, and continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Eligibility Requirements

To use Ragnaro, you must meet the following conditions:

• You must be at least 18 years old or the legal gambling age in your jurisdiction
• You must reside in a country where our services are legally permitted, including our supported markets across the EU, Canada, Australia, New Zealand, and Switzerland
• You must register only one account per person, household, or IP address
• You must provide accurate and truthful personal information during registration

Account Registration and Verification

We require all players to complete our registration process honestly and accurately. Our casino reserves the right to request identity verification documents, including proof of ID, address, and payment method, before processing any withdrawal. This verification process, often referred to as KYC (Know Your Customer), helps us maintain compliance with anti-fraud and anti-money laundering regulations. We may suspend or close accounts that fail to pass our verification procedures.

Deposits and Withdrawals

At Ragnaro, we offer a wide range of deposit and withdrawal methods, including iDEAL, bank transfers, and numerous cryptocurrencies such as Bitcoin, Ethereum, USDT, and Litecoin. The minimum deposit and withdrawal amount is €10 across most payment methods. Withdrawal limits are tied to your VIP level, ranging from €500 per day and €7,000 per month at Level 1, up to €1,500 per day and €20,000 per month at Level 5.

Processing times vary depending on your chosen method. Crypto and e-wallet withdrawals are typically processed within 0–24 hours, card withdrawals within 24 hours, and bank transfers within 1–3 business days, though some cases may take up to 7 days. Please note that your first withdrawal request may take up to 24–48 hours while we complete mandatory KYC checks.

Bonuses and Promotions

Our welcome package offers new customers a 350% match up to €2,500 plus 250 free spins, spread across four qualifying deposits. We also provide a dedicated Crypto Welcome Bonus of 200% up to 3,000 USDT for players funding their accounts with digital currency. All bonus offers are subject to wagering requirements, typically 35x for deposit bonuses and 40x for free spin winnings, which must be completed within 10 days.

We ask that you review the following conditions carefully before claiming any promotion:

• Bonuses must be manually activated in the "My Bonus" section before play begins
• The maximum bet allowed while a bonus is active is €5 or its currency equivalent
• Deposits made via Skrill or Neteller do not qualify for bonus offers
• Activating a new bonus or attempting a withdrawal before wagering is completed will result in forfeiture of the current bonus
• We reserve the right to modify or terminate any promotion at our discretion

In addition to our welcome offers, we provide ongoing promotions such as Weekend Reload Bonuses, Weekly Cashback up to 15%, and sportsbook-specific offers including our Accumulator Boost and Bet Builder promotions. Full terms for each individual promotion are available on our promotions page.

Game Fairness and Software Providers

We work exclusively with licensed and certified software providers to ensure fair play across our entire library. Our casino offers over 11,000 slot titles, 120+ live dealer tables, and a combined total of more than 12,400 games, sourced from studios including Pragmatic Play, NetEnt, Play'n GO, Evolution Gaming, and many others. All games featured on our platform use certified random number generators, and outcomes are determined independently of any operator interference.

Responsible Gambling

We at Ragnaro take player wellbeing seriously and encourage responsible gambling practices at all times. Our platform provides tools to help you manage your gaming activity, including deposit limits, self-exclusion options, and reality checks. If you feel your gambling habits are becoming problematic, we encourage you to reach out to our support team or consult independent organizations specializing in gambling addiction support.

Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close any player account if we suspect fraudulent activity, breach of these terms, use of prohibited bonus strategies, or multiple account creation. In such cases, any pending withdrawals may be withheld pending investigation, and winnings obtained through fraudulent means may be voided.

Limitation of Liability

While we strive to maintain uninterrupted access to our services, we cannot guarantee that our platform will always be free from technical errors, downtime, or connectivity issues. We are not liable for any losses arising from such interruptions, nor for losses resulting from your own misuse of our services. Our liability, where permitted by law, is limited to the amount deposited by you in connection with the disputed transaction.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We provide assistance in all 14 of our supported languages, ensuring that players across our target markets receive help in their preferred language. If you have questions regarding your account, bonuses, or any aspect of these terms, we encourage you to contact us directly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction under Ragnarok Corporation N.V., holder of license OGL/2023/105/0084. Any disputes arising from your use of our services will be handled in accordance with this governing framework, and we encourage players to first contact our support team to resolve any concerns before pursuing further action.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page regularly to stay informed of any updates. Continued use of Ragnaro Casino following any changes constitutes your acceptance of the revised terms.